bb344 Privacy Policy and Data Protection
bb344 places the highest priority on the security of your personal information. This policy describes in detail how we collect, use, and protect your information.
1. Introduction and Purpose of This Policy
This privacy policy ("Policy") applies to users of the bb344 platform (https://bb344.cam). By using this platform you agree to the terms described in this policy. Our services are available only to individuals aged 21 and above.
bb344 is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy explains what types of information we collect about you, how that information is used, with whom it may be shared, and what rights you have over your own information.
bb344 uses SSL encryption and advanced cybersecurity technology to keep your personal and financial information secure. We believe that transparency is the foundation of trust, so we provide complete information about our data-processing activities in this policy.
If you have any questions about any aspect of this policy, you may contact us via our 24/7 live chat support or at [email protected].
2. What Information We Collect
2.1 Information Collected at Registration
When you create an account on bb344, we collect the following information:
- Full name (as per national identity card or passport)
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address in Bangladesh
- Nationality and country
- Preferred currency (BDT / Taka)
2.2 Identity Verification (KYC) Information
bb344 follows a Know Your Customer (KYC) process to ensure secure transactions and prevent fraudulent activity. As part of this process we may collect the following documents:
- National Identity Card (NID) or passport copy
- Driving licence (where applicable)
- Bank statement or utility bill (for address verification)
- Mobile banking account details (bKash, Nagad, Rocket, Upay)
2.3 Transaction and Financial Information
When you make deposits and withdrawals on your account, we record transaction-related information, which includes:
- Deposit and withdrawal amounts and dates
- Payment method used (bKash, Nagad, Rocket, Upay, bank transfer)
- Transaction reference number
- Bonus receipt and usage history
- Betting history and results
2.4 Technical Information Collected Automatically
When you use the bb344 platform, our system automatically collects certain information:
- IP address and device information
- Browser type and version
- Operating system information
- Time of platform access and session duration
- Pages visited and features used
- Information collected through cookies and similar tracking technologies
3. How We Use Your Information
bb344 uses collected information only for legitimate and necessary purposes. The main purposes of use are described below:
Account management and verification
Your identity information is used to create, manage, and secure your account. Age verification is carried out to confirm that the user is 21 years of age or older.
Transaction processing
Financial information is used to complete your deposits, withdrawals, and bonus-related transactions smoothly. The minimum deposit at bb344 is ৳200 and the minimum withdrawal is ৳500.
Providing customer support
Your information is needed to resolve your issues and provide 24/7 live chat support.
Security and fraud prevention
Information is analysed to detect and prevent unauthorised access, money laundering, and fraudulent activity.
Service improvement and personalisation
By analysing your usage patterns we improve our platform and gaming experience.
Promotional communications
With your consent, we may send you special offers, bonuses, and promotional information. You may opt out of these communications at any time.
4. Cookies and Tracking Technologies
4.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. bb344 uses the following types of cookies:
- Essential cookies: Required for the core functionality of the platform, such as maintaining login sessions.
- Performance cookies: Used to monitor and improve the performance of the platform.
- Preference cookies: Used to remember your language, currency, and other preferences.
- Analytics cookies: Used to collect statistics in order to understand user behaviour.
4.2 Cookie Controls
You can manage cookies through your browser settings. Please note that disabling certain cookies may cause some features of the bb344 platform to not work correctly. Essential cookies are always active because they are necessary for the platform to operate.
5. Information Sharing with Third Parties
bb344 does not sell your personal information or share it with third parties without necessity. Information may be shared in the following limited circumstances.
5.1 Service Provider Partners
We work with trusted third-party service providers to operate our business. These service providers receive only the information needed to perform their specific tasks and are required to comply with our privacy standards. These include:
- Payment gateway and mobile banking providers (bKash, Nagad, Rocket, Upay)
- Identity verification service providers
- Game software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, etc.)
- Cybersecurity service providers
5.2 Legal Obligations
bb344 may be legally required to disclose your information in the following circumstances:
- In compliance with a court order or a lawful request from a government authority
- In accordance with the requirements of anti-money laundering (AML) regulatory bodies
- To assist law enforcement agencies in criminal investigations
- To protect our legal rights or to settle claims
5.3 Business Transfers
In the event of a business merger, acquisition, or asset sale, your information may be transferred. In such circumstances we will notify you in advance and the new owner will be required to comply with the same privacy standards.
6. Data Security Measures
bb344 follows industry-leading technology and processes to protect your information. Our security measures include:
SSL/TLS Encryption
All data transmissions are protected by SSL (Secure Socket Layer) encryption, which encrypts information between your browser and our servers.
Database Security
All sensitive information stored is kept in encrypted form. Passwords are never stored directly — they are stored only as hashed values.
Access Controls
Only authorised personnel can access your information, and they are bound by strict confidentiality agreements.
Continuous Monitoring
Our systems are monitored 24/7 so that any suspicious activity can be detected and addressed quickly.
Regular Security Audits
Our platform undergoes regular security testing to identify vulnerabilities and ensure they are resolved promptly.
6.1 Steps Taken in the Event of a Data Breach
If a data security breach occurs that creates a high risk to your rights and freedoms, bb344 will notify you as soon as possible and take the necessary corrective measures.
7. Data Retention Period
bb344 retains your information only for as long as necessary. The general policy is:
- Active account data: Retained for as long as your account remains active.
- Closed account data: Retained for a specified period after account closure to meet legal and regulatory requirements.
- Transaction records: Retained for the long term in accordance with financial regulations.
- KYC documents: Retained in accordance with legal obligations.
- Logs and technical data: Deleted after a specified period following security review.
8. Your Data Rights
bb344 respects your rights regarding your information. You have the following rights:
Right of access
The right to know what information we hold about you and to receive a copy of it.
Right to rectification
The right to request correction of inaccurate or incomplete information.
Right to erasure
The right to request deletion of your information in certain circumstances, although where legal obligations exist some information may need to be retained.
Right to restrict processing
The right to request restriction of the processing of your information in certain circumstances.
Data portability
The right to receive your information in a structured, machine-readable format.
Right to object
The right to object to the processing of your information for marketing purposes.
8.1 How to Exercise Your Rights
If you wish to exercise any of the rights listed above, please contact us in the following ways:
- Email: [email protected]
- 24/7 Live Chat (Support available in Bengali)
After receiving your request, we will try to respond as quickly as possible, generally within 30 days. Complex cases may require additional time, and we will notify you if that happens.
9. Protection of Minors
The bb344 platform is only for individuals aged 21 or older. We do not intentionally collect information from anyone under the age of 21. Our KYC process ensures age verification.
If we learn that a minor is using our platform, we will immediately suspend that account and delete the associated information. If a guardian believes their minor child is using our platform, please contact [email protected].
10. Changes to the Privacy Policy
bb344 may update this privacy policy from time to time. For important changes, we will notify you in the following ways:
- We will display a prominent notice on the platform
- We will send a notice to your registered email
- The "Last Updated" date at the top of this page will change
Continued use of the platform after changes will be taken to mean that you have accepted the updated policy. We recommend that you review this page regularly.
11. Contact & Complaints
Contact us for any privacy-related questions
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. bb344's dedicated privacy team is always ready to assist you.
Read the related policy pages: Terms & Conditions • Responsible Gaming • FAQ